Status:
NewSubmitted bynell_aon01-07-202101:46 AM
We have a need to issue Invoices with £0 value. We sometimes choose to give a product to a customer free of charge as a gesture of goodwill, or it free because of a promotion. In these scenarios we need to discount the invoice by 100%.
We continue to explain to our clients (see below) why they are receiving payment receipts for £1 when they have made zero payment, having been previously told that the sale is discounted by 100%.
Some clients have been telling us they think these automated payment receipt emails are spam and sure enough have marked them so, which means subsequent payment receipts will be sent to their spam folder.
Hello,
I hope you are well.
You may have received a payment receipt like the one below in the last few minutes, which you can ignore. This is just to confirm that the sale was discounted by 100% and there was nothing to pay.
Kind regards, Alex
Invoice Paid £1.00 Paid on 26 August 2021 Complimentary Shirt Invoice #000115 26 August 2021 Customer
[REDACTED]
Invoice summary Shirt £195.00 Discount -£194.00
Subtotal £1.00 Included Tax (£0.17)
Total Paid £1.00 Square Gift Card 7854 26/08/21, 9:55
Hey @nell_a, thank you for sharing this! I know this feature has been asked for a long time and I appreciate your patience while we work on it. Our teams will be looking at features planned for next year soon, so I'll make sure to surface this with them again and try to get more updates.
Similarly, we need a way of keeping an invoice, that is paid in full ahead of the balance due date, open so that other items can be added to it at a later date. Currently, this is not possible as once it's paid in full it becomes closed.
The workaround, which we don't want to be the permanent solution, is to add a £1 item called 'temp' so that when the invoice is paid in full there is actually £1 outstanding.
Please forward this feedback to the relevant team.
Hey @nell_a! From chatting with the team, at the moment, there is no immediate plan to make this feature available but I'll definitely follow up on this thread when I have any update from them.
