Feature request for Invoices: Inventory is updated when an invoice is created (not when it is paid)

[JHruby]

This reply was created from merging an existing thread: Square invoices now syncs with Square Inventory

Thanks for adding this feature, but I agree with TomLittle above.  The feature is not usable until there is a way to reduce the inventory on CREATION of the invoice.

The whole point of having inventory tracking is to know how much you have left to sell.  You can't have an accurate idea if inventory that is actually "sold" is still included in the "available" category.

Please complete this functionality ASAP.   

[#2]

It's a money grab it's never going to happen it hasn't happened in all these years and years and years. we know it works in other systems.  Square wants the invoice to be paid, so they get their cut, which is fine but give us the ability to take it out of inventory.  You're biting off your nose to spite your face.

[#3]

So you mean to tell me that Square did all this work on INVOICES and didn't work on the Invoicing and Inventory issue with people SCREAMING FOR YEARS to have inventory reduced after invoice is created.  You have got to be kidding me.  I've been patient, but have had enough.  GET SOMEONE THAT CAN MAKE THIS HAPPEN!!!!  THIS IS ABSOLUTELY UNACCEPTABLE AT THIS POINT.  PRETTY MUCH STUPIDITY.  Adding all the fluff that we don't need is crazy.  WE NEED THIS INVOICE ABILITY NOW!!!!!!   Get the word to anyone and everyone.  Post their emails so we can bombard them directly.  I feel our voices are NOT BEING HEARD!!!  We want answers.

[#4]

Items added to invoices won't decrement inventory until the invoice is paid, not when it's created. From Dashboard, make to enable Inventory Management for Invoices within Items > Settings so stock amounts reflect accurately with each Invoice sale. 

@blessednaildiva

[osldSteph]

Thank you @AshleyK for the help. Worked flawlessly. 

[Joe]

Thanks for adding your voice here, @Paulyester - this feature definitely sounds like it would help your day-to-day.

We will be sure to vocalize any upcoming changes to this feature when they become available. 

Thanks for your patience!

[Cellist]

I'd love to hear any workarounds that people have come up with on this issue. The only thing I can think of is to mark the sale as paid immediately and keep track of actual payment (which, after the invoice goes through the mail and the check is received, can be as long as 45 days later) manually. Huge pain! Shame on Square for not including something as basic as this when they are trying to cater to businesses! 

[Paulyester]

@Cellist : your work around shifts the problem from inventory to bookeeping: it'd throw my daily sales figure off: if I report the sale as 'sold', my inventory would be right, but now my till would be off because the payment wouldn't be there. And if they want to pay later with a card, the transaction is already 'completed' and can't be undone without refunding the original and re-ringing it up... 😞   @Helen , it just needs to be a feature that can be switched on or off, as the business needs. "Update Inventory Immediately Upon Invoice Creation."  Easier said than done, i'm sure! 😉 

[Joe]

Thank you both, @Paylyester & @Cellist for adding your voices here on this thread. We continue to review this thread, knowing that this is a crucial feature that our Sellers are asking for.

We will update everyone here as we have more information to share. Thanks again for your patience. 

[Popie]

Hello,

We do a lot of whole-selling and invoice our clients with a due date. I understand that inventory can is pulled automatically if they are paid at the time the invoice is made just like direct sales , however since 99% of these have an extended due date out it does not pull items from our inventory. This is important for us to know what we have in our warehouse to keep track with our production of our products. I don't want to enter them as paid because this does not allow me to track these as when they are actually due. So what I have been doing is going into each item and using the Adjust inventory button - I select the reason for adjustment and because there is no "Sold" reason I am using "Inventory Recount " and taking them out that way ie. "-12" which then gives me my correct current inventory , however this is not the correct reason for the adjustment.  Is there anyway of adding a "sold" reason in the adjustment drop-down menu. Or is there another way of showing these items taken out of inventory before being paid with invoicing.

Thank you 

[Joe]

Hi there, @Popie 👋 Thanks for taking the time to post here on the Community! We are always stoked to see good, strong posts from Sellers here on this platform, and hopefully this is the first of many posts for you!

I'm going to go ahead and merge your post with an identical Feature Request Thread of Sellers who are also asking for Inventory stock to be depleted whenever and Invoice is created. As you can see, there are a lot of voices asking for this feature, and our Product Teams are actively working on this.

Feel free to peruse the thread to find some helpful workarounds to this issue. If you have any outstanding questions, feel free to let me - or anyone else here - know!

Cheers. 

[Paulyester]

@Popie : Your work-around *could* help you keep up with inventory that is 'gone' but not paid for (kindof cumbersome and will make your inventory history LONG... but be careful: If you have the inventory 'update when invoice paid' switch enabled, When the invoice is paid, your count will decrease AGAIN...

[Joe]

Thanks for chiming in here with the alley-oop, @Paulyester 👏

[iwc]

@Popie If you do an inventory re-count, the system will take another item out of inventory once the invoice is paid.

Not sure if there is a better workaround, but right now I run a report to see what items I’ve sold since the last time I ordered from a particular vendor. I then look at invoices to account for items that need to be ordered because they’ve been removed from inventory. I seriously can’t wait til this is fixed. The extra steps are killing me. I’ve had times when I’m heavy on a particular item because I’ve placed 2 orders with a vendor before an invoice has been paid resulting in me accounting for items on an invoice twice.