Direct number to contact Square Support that's NOT an ONLINE ISSUE?

[ritzput]

I'm calling the main Square number 855-700-6000.  Last year I was able to hit 9 only one time to speak to Square support for an invoice issue.  Now it's back to having to clicking "9", four times to get any type Square support that's NOT an online issue!

Does anybody have a work around on hitting 9 only 1 time to get Square customer support?  And for Online support, you have to hit 9, seven times!!!

1.  When you first call in, automated system asks if this is a new issue, press 1, or existing issue press 2

2.  We recommend securing your square account with 2 step verification press 1.  If you've done this already, press 2 or stay on the line for CS rep.

3.  Then you have to listen about call being monitored or recorded and as a reminder may get a survey at the end of your call.

4. For Hardware Financing press 1.  All other calls press 9, or stay on the line.

5. Calling for Paycheck Protection Program, Press 1. All other calls """""""

6. For Square Savings Account press 1.  All other calls"""""

7. Questions specific to your website and online store built with Square Press 1, ""

8.  For Franchise Sweet press 1..""""""""

9. For New Policy Refunding processing fees, press 1, For changes to same day transfer fees- press 2, For something else on your square account, press 3!!!!

Halleluhah!!!!!!

[ritzput]

Here we are 9 months from my comment above that still has not been asnwered!!!

When I call Square, you should have the first question say " If you need help with your online website, press !"!!!!!  I shouldn't have to wait until the 9th prompt to get there!!!  Please take care of this ASAP!

[kristen]

Hi @ritzput, thank you so much for stopping by the community to share feedback on your support call experience. I'm sorry to hear that navigating the menu was time consuming and frustrating, and that it's taken us time to get a response to you here. I wanted to let you know I've passed along your message to our engineering team who works on the call center. And while I don't have any updates to provide on upcoming changes to that experience, I do want to assure you that your feedback has been documented. Another way you can get suggestions or feedback directly to that team is by taking the survey at the end of your support call.

Thanks again for writing! 

️ Kristen
Square Community Manager
Product Engagement