Can I backdate, edit, or delete a transaction?

[AC]

The title of this post has been edited from the original:  Can you delete a transaction?

How do you delete a completed "Cash" transaction? I ran it just as a test.

[AC]

The title of this post has been edited from the original:  Can you delete a transaction?

[#3]

Hi @TheGlencafe,

Right now we have no plans to add the ability to backdate, delete or manipulate transaction information after a sale is complete. 

For context, the ability to manipulate transactions can cause issues for reporting and chargebacks. Also, it would make it easier for fraudsters and scammers to commit crimes using Square Point of Sale. 

If you have test cash transactions in your transaction history, you can always refund these payments to balance your books. See our help article on how to refund a payment.

Hopefully this has provided some transparency on this request, and why it's not available. 

[#4]

Hello @alexaiezza, welcome to the Seller Community! 

Currently adding the ability to delete a transaction is not on our road map. The reasoning behind this is we use this information to submit 1099-K's to the IRS. I'm not saying you would do this, but it would be easy to cook your books if this ability was available. 

Another request on this thread is to be able to void transactions so they don't show on reports. Currently we are in the process of collecting feedback for this request. I don't have a timeline on when it might be available. 

If you have any other questions please let me know! 

[#5]

@TomTr

I appreciate your feedback in regards to this. I know you've probably read this multiple times within the Seller Community, but we really do send customer feedback over to our Product Teams, and advocate for changes for you.

I absolutely agree that a void feature would help with training and testing, and also make reporting look a lot cleaner as well. You make a great point that with test payments, or payments made by mistake, nothing is ever actually sold, so your gross sales report shouldn't reflect a sale (which is what results when issuing a refund).

As you've alluded to in your previous post, there are two different requests within this thread. Some folks are looking for the ability to completely remove or delete a transaction, which isn't possible at this time. We don’t have any new information around whether or not this will ever become available.

The other option that folks are looking for, having an option to mark payments that have been completed as voided/cancelled rather than refunded, would help sellers a ton and we’ll continue to reiterate that to the team on your behalf.

We know this request is important to you, so as soon as there are updates that we’re able to share publicly, we will.

I hope this provides more clarity, and thank you all, again, for your feedback!

[#6]

Maybe the Square team can find a way to mark the transactions as Void, so that they do not affect sales totals, but neither are the transactions erased.

From an accounting standpoint, I can see why they would not let a transaction just be deleted. There has to be a documentation trail.

When I have to make test transactions, when I refund the transaction I make note that it was a test transaction and that is why it was refunded. There is also the "Accidental Charge" notation available.

Then when I download my sales reports, I sort the test transactions out and make a note in my saved spreadsheet.

[Tom]

@mikesobay — Nope, the app will not send a notice for a cash refund. 👍

Sorry to hear about the receipt frustration. Please feel free to reply with any other feedback or insight on how we can improve — would love to surface with our product liaison team. You can also contact our Support Team directly if you'd like. Hope this helps clear things up! 🙂

[VanKalkerFarms]

You can refund the sale so your reports will show the right net income, but you can't delete a transaction. One of my kids rang up a million dollar sale once. Nothing we could do to fix our total sale numbers. 

[TRBrown]

I wish there was an Void button instead of having to use the refund, for the reason that it shows in your totals 

[erikhubley]

How do i remove a transaction?

[Wimi]

How do I delete a sale and not just refund it , 

[Terrybull54]

@erlgrl - Go to your activity report and then pick each transaction and then issue refund, accidental charge and then confirm refund do this to all test transactions

[Sean]

Hi @Wimi — It looks like another seller had the same question, and received an answer. Check out the reply from George and let us know if that helps!

[txicecreamgirl]

Thanks.  I had to do this too.  (I am new at this too and will have to check if there is a charge for refunds.)  I wish they would make it clear in the tutorial when they have you to do a $1.00 charge to your credit card (and then have employees practice) that there is no way to keep this separate from actual sales.  Hope they address this and give a little leeway in allowing for practice that doesn't count toward actual sales.

[Dcyphert]

I also created 3 dummy cash orders this morning, after having 49 actual sales (both credit & cash) yesterday. I was looking for an option in the Square App to delete those 3 dummy cash transactions, but didn't see anything. I ended up issuing 3 refunds instead. 

Now my total sales activity for the 2 days is showing 52...It would be nice if the App adjusted that number back to display 49 for the 2 days.

[Metroyal]

Indeed.. It's confusing. I just did a test using this app. So I made a random goods and fake price, just to make sure everything is match with my type of business. So i've done the test, and try to apply to my real business. So "Refund" will count differently on the report. This would be the best feature if it's develop on the app or the web.