Can I backdate, edit, or delete a transaction?

[AC]

The title of this post has been edited from the original:  Can you delete a transaction?

How do you delete a completed "Cash" transaction? I ran it just as a test.

[AC]

The title of this post has been edited from the original:  Can you delete a transaction?

[#3]

Hi @TheGlencafe,

Right now we have no plans to add the ability to backdate, delete or manipulate transaction information after a sale is complete. 

For context, the ability to manipulate transactions can cause issues for reporting and chargebacks. Also, it would make it easier for fraudsters and scammers to commit crimes using Square Point of Sale. 

If you have test cash transactions in your transaction history, you can always refund these payments to balance your books. See our help article on how to refund a payment.

Hopefully this has provided some transparency on this request, and why it's not available. 

[#4]

Hello @alexaiezza, welcome to the Seller Community! 

Currently adding the ability to delete a transaction is not on our road map. The reasoning behind this is we use this information to submit 1099-K's to the IRS. I'm not saying you would do this, but it would be easy to cook your books if this ability was available. 

Another request on this thread is to be able to void transactions so they don't show on reports. Currently we are in the process of collecting feedback for this request. I don't have a timeline on when it might be available. 

If you have any other questions please let me know! 

[#5]

@TomTr

I appreciate your feedback in regards to this. I know you've probably read this multiple times within the Seller Community, but we really do send customer feedback over to our Product Teams, and advocate for changes for you.

I absolutely agree that a void feature would help with training and testing, and also make reporting look a lot cleaner as well. You make a great point that with test payments, or payments made by mistake, nothing is ever actually sold, so your gross sales report shouldn't reflect a sale (which is what results when issuing a refund).

As you've alluded to in your previous post, there are two different requests within this thread. Some folks are looking for the ability to completely remove or delete a transaction, which isn't possible at this time. We don’t have any new information around whether or not this will ever become available.

The other option that folks are looking for, having an option to mark payments that have been completed as voided/cancelled rather than refunded, would help sellers a ton and we’ll continue to reiterate that to the team on your behalf.

We know this request is important to you, so as soon as there are updates that we’re able to share publicly, we will.

I hope this provides more clarity, and thank you all, again, for your feedback!

[#6]

Maybe the Square team can find a way to mark the transactions as Void, so that they do not affect sales totals, but neither are the transactions erased.

From an accounting standpoint, I can see why they would not let a transaction just be deleted. There has to be a documentation trail.

When I have to make test transactions, when I refund the transaction I make note that it was a test transaction and that is why it was refunded. There is also the "Accidental Charge" notation available.

Then when I download my sales reports, I sort the test transactions out and make a note in my saved spreadsheet.

[picout1]

Just had my son who is 4 years old playfully do a cash sale of $65,000. No way to delete this...really??? Owned.

[JesseJane462]

Can Square consider an edit tab for the notes and  a void tab on the amount entered? You can still make the voided transaction appear in the reports, so that anything suspicious could be questioned by owner operator, because Bookkeepers make mistakes. 

[Tomr2114]

I used my square card for a debit transaction which the smoke shop ran it 2 times to many at $30 each transaction $60 in total 4 days ago the guy said it would be refunded which i havent seen back in my account know I want to cxl those 2 transactions can u help me please

[nika]

Hey @Tomr2114- You'll want to get in touch with our CS team so they can check it out with you.

[DocksideFC]

@EJ_ , @nika  hello.  I note that you two have been on the threads about testing receipts and deleting transaction.  This issue has been alive since 2016.  I'm trying to confirm that there is no way to reset or 'start over' after buying the equipment, testing, and getting ready to open.  I'm a fish and chips place and I'm just stunned that since I'm not the first, there's no test mode.  POS Terminals from TD Bank, CIBC, and others 'have test mode', every accounting product on the planet has start over.  Heck, Weebly when it gets confused let's you at least reset the store (can't do other things but different story)

So, besides the love, besides the product team advocacy, what's the recommend testing process.  As a member of two restaurant associations, would it be helpful to create a warning, you may have a big problem with Square?  Would help, shall we say, motivate the developers/product guys?  I means seriously, test mode?  Hard?

Not personal to you, more fodder for you.  Do let me know if the public Square Warning would be helpful.  Totally happy to <cough> help.

Stay safe! 

[zorrs]

how can we reset / delete sale/ticket........ 

[hipsea]

This is a statement rather than a question. The inability to correct a transaction may be enough in the future to get me to switch to another POS company. When an employee rings up the wrong item and I can not go back later to correct that, it makes it impossible to keep inventory correct. This is a frustrating flaw in the square system 

[toridw]

I have just installed Square and ran tests with my staff only to discover here that FOUR YEARS ON, YOU HAVE NOT ADDRESSED CUSTOMER CONCERNS on deleting test transactions. OUTRAGEOUS!! 

[toridw]

Absolutely agree with this post. A test mode, or ability to delete transactions is ESSENTIAL.

[gil58]

I have a cash transaction hung in my transaction log and sits at the top every day. It's 4 months old. I can't delete it. And, it does not appear in my dashboard. I want tolog out and change some team permissions and I believe it is preventing me from logging out.