We definitely see how frustrating this might be and we hear you out. Our product teams are constantly looking through our seller's feedback to make necessary improvements. If there are ever any updates on how we change our tipping system or the way we settle tip amounts, we will definitely let you know.
Have always struggled with refunds at our restaurant. At first we used to process refunds for partial amounts or for specific items on tickets. For example, if someone ordered 1 burger but were charged for 2. When you refund just 1 burger, Square does not allow for a tip to be added. So our workaround right now is to refund the entire amount and then re-ring the transaction. Sometimes we have large orders (12 items $100+) that only need to be refunded $4 for a beer that wasn't supposed to be on their tab. If we just quickly refund the beer than we lose the tip. To re-ring the transaction so that we can get the tip takes a really long time and is incredibly frustrating. Is there a better way to do this?
Hi there, @Cityhopsbeer👋 Thanks for reaching out! Good to hear from you again.
The situation you are describing sounds strange, indeed. I wasn't entirely sure if the POS app refraining from offering tipping after a partial refund is expected behavior or not, so I tried to do some research. I used a couple different devices to test out whether this issue was reflecting for me as well, and I could not duplicate it from my side - which leaves me even more puzzled.
There may be something else happening here from a software standpoint. Would you mind giving a try to these App Troubleshooting steps? They should be able to resolve any outstanding software discrepancies.
If that doesn't seem to work, I would recommend reaching out to our Support Team for more in-depth troubleshooting. We are here to help!
Let me know, either way! I will keep an eye out for your response.
Partial refund! Go to Transactions. Select, hit refund, click the box next to tip. This will refund whole tip. Better to under-charge customer and send them a message telling them what happened. Otherwise you may have a customer screaming murder that you cheated them.
Totally agree, this isn’t something that should be difficult or cause any concern as a tip that is entered as $2.00 when it was written and signed for as $20.00 by the customer - this leaves the server/bartender shorted their correct tip/ and on the flip side of the tip was entered as too much should be able to correctly adjust that amount instead of doing a refund of the difference.. especially if it is done in the night of the transaction- I can see not being able to once the full days work is batched/settled and submitted for deposit; but most cars the error is found during their shift ! Please have this a feature in tip transactions - it is not rocket science that the developers can’t make happen quickly - this feed has been going on for sometime without resolution for your customers...
Thanks for adding your voice here in support of this Feature Request, @tknope. As soon as we have some positive updates to share, we will bounce back here and update everyone.
@AshleyK : I realize this is a very old post but it’s a feature we’ve also requested in the past and would still be interested in. We constantly have customers ask about adding a tip to their online orders after the fact. We do have a default tip amount currently (10%) however, many times a customer places a rather large, last minute order and overlooks the tip line. We’re asked to adjust it but there still doesn’t appear to be a way to do this.
Most modern pos systems have a way to do adjust tips prior to running a daily Z report, mostly for the purpose of fixing a fat-fingered employee entry mistake.
Thanks for the tag here, @MAXSDELI - can confirm that this is still on the Feature Request docket, with no shareable ETA at this time.
As always, we value your input - and I agree, editing confirmed tips would be useful to many Sellers. Should anything come down the pipeline in terms of updates to development, we will let everyone know here!
@Joe : Thank you. I know this is a crucial feature for many merchants. In regards to our quick service operation, it’s not as crucial but would be a welcome addition as we have no way of modifying or adding a gratuity, post sale at a customers request.
