We really need the ability to block certain clients from scheduling. No just declining them. There are those finding ways around the decline by utilizing another email address etc. Thank you
This forum doesn't seem to work getting this feature to the proper channels. It for the customer to feel like they are getting some where but they are not. Maybe start to go to twitter and call them out because at this point Square has shown that they are NOT for solo practitioners and their safety! It has been YEARS of this now. YEARS!!! 35 pages of this request up to this point. Look into GlossGenius for booking if you are a esthetician or massage therapist.
Agreed! This has been one of the features missing. I used to use an online booking system that allowed you to toggle or “turn off” booking ability for that client specifically. I typically don’t have an issue with clients booking online but when they are not a fit with my business anymore and can’t respect my time, it’s necessary. This is a feature that is needed, regardless of no show protection being in place.
Re: Block Clients - Status changed to: Has Product Insight
Posted
07-30-2022
Hi all 👋 Apologies for the delayed response here but I have returned with some insight from the Square Appointments Product Team! I'll share what they've told me below:
"We don’t have a specific feature for this yet but it’s on our roadmap this year. However, many of our Appointments Sellers are already enrolled in Risk Manager, and can use the Risk Manager’s “Block payment cards” feature to block buyers from booking if the Seller has prepayment or no-show turned on. Unfortunately, there isn’t a good way to block clients from booking if the Seller doesn’t use prepayment or no-show, but this is on our radar for this year."
To learn more about how feature requests work, please see this post from one of our Seller Community Moderators. In the meantime, keep an eye out for any updates, here, in our Seller Community. We appreciate your input! 🙂
Nothing new to report on this at the moment, but it seems to be gaining more interest lately so hopefully we can figure out a way to help with situations like this.
Thanks for sharing this feedback. I can totally see where this feature would be useful for difficult clients and I'll share your feedback with the Appointments team. I've moved this to the Feature Request board where we can track this request.
Have been waiting 5 years for this feature. Will be truly surprised if they offer it. The amazing genbook service sold out to Booksy 🤮. Please square, make blocking a reality.
Assuming this is not going to go anywhere but - I need this capability as well. I have multiple customers that book and cancel within hours of their appointment. Requiring a credit card up front adds too much friction to the booking process from the customer and would decrease bookings. Banning/blocking would be the easiest solution to what looks like a pervasive problem with users.
Thanks for adding your vote to this feature request, @KStetson. While we don't have an update on this feature at the moment, we continue to advocate for the suggestions we receive here.
As another massage therapist who uses square; PLEASE MAKE THIS FEATURE SQUARE. Especially because you're going to start charging everyone to use the same features you've allowed us to all this time...please start protecting your clients more. We need a black list for clients we can't afford to work with again...
ALSO please make a feature so a staff member can block their appointment openings from NEW CLIENTS! please please thanks
Thank you for taking the time to share your interest in this feature @MB2016 I recommend you submit a Feature Request here. This will help our product team get visibility and track other Sellers' interest in your request.
Important: When submitting a request, make sure to include the desired feature, and provide the details of how this feature will help your business succeed (how would you use it and what you expect from it).
Yup I stopped using this feature in September 2021. Too many times people booked fake appointments and didn't show up and I couldn't charge the card on file for "no show protection" and I have inappropriate male clients who I couldn't stop from booking with me.
As a massage therapy practice we sometimes encounter clients who we never want to work with again and would love a feature to 'block' them from re-booking...I would say based on their email or credit card since some people like to create fake accounts to override such features. ALSO we really need an option to block NEW clients as a whole per staff or owner...wellness practices are overflowing since the covid pandemic and sometimes some therapists can't handle taking on more clients and others can....So a feature to block new clients from booking per therapist (or staff) would love so amazing. We already use the 'accept or deny' option but that doesn't always cut it. Thanks so much I really hope this happens.
Thank you for this valuable feedback on this frustrating experience @IntimateSkin. I know this feature would help many businesses and I will make sure to share your experience with our product team for their visibility.
