Beep Beep again!!!

[LOG]

Today I lost  $50 to a sale where the card presented failed but I didnt notice. Every time I lose moeny I will come and post the same and hoep that Square get it. 

Square terminal plays the same beep regardless of contactless card accepted or declined (or PIN required). Dojo doesnt, it does double beep for payment failure. 

It is utter insanity for Square terminal to do this, every though I check every transaction now once I get terminal back from the customer there are always going to be those days when you are chatting or get distracted. 

Today is a beautiful day in UK, everyone is getting their BBQs out for summer and shoopping for the weekend. I am now $50 down due to fact that Square engineers dont seem to grasp something quite basic.  Thats $200 down this year. 

[Sam_400º]

Hey @LOG - I get it, you're frustrated. 

I think you're better off adding to the posts you've already made rather than making a new one time and again.

You mention in one of your other posts that you'd be better with having no sounds - you should be able to turn the sounds off in the settings so that should help out a little in the interim. 

Off topic, but I'm curious - you're in the UK right? Do you sell in pounds or dollars? 

[LOG]

Just happened again, another customer - card needed PIN number, didnt notice, bag of charcoal $30 straight off my bottom line. 

we are pounds here but I use dollars on this site. 

Ill keep raising tickets but lets be honest most the stuff on this community board disappears into a big black hole. 

[Sam_400º]

I’m not totally sure how to word this @LOG but I really think this is on you right now. 

I get the FR, it’s been discussed before and I agree it would be useful. Some of us have joked about that Simpsons episode where Homer wants to buy an RV and gets flashing lights and klaxons. 

As it stands today the machine beeps to confirm that it’s read the contactless card - this is a notification for the customer so they know it’s read. There is then no extra noise to confirm if the sale has gone through or if it’s failed.

I think you need to build it into your process to confirm this, seems like really bad business not to.

As a side I use the tap to lay on iphone a lot and that doesn’t beep to let the customer know its read the NFC and causes a little confusion and they sometimes keep waving it about. The beep confirmation for the customer is important! 

[VanKalkerFarms]

I'll have to pay attention more to sounds, but I have never had a single customer leave that their transaction didn't actually go thru.  A big red declined box comes up and you can't print receipts or continue without canceling out of it.  Now you do have debit which we don't have here in the US so I can't say how it works.  But if this is that large of an issue I would make it a mandatory step in the checkout that you need to confirm the sale completed.  We put over 1,000 transactions thru 3 registers on a busy saturday and no one is not finishing a sale.

[LOG]

I can not see the relevance of any comments here. There are tens of thousands of use cases for these payment tools. The idea any individual (especially one in a different country) could opine with zero contextual understanding of my use case is frankly absurd. This isnt facebook or tik tok, I didnt come her to emote or get a thumbs up. I came here to feedback to the ideas channel of a business I spend thousands of dollars with on fees.

Visual / audio notifictions are used etensively in design. Dojo got it right their tool beeps twice if it requires customer to intervene to input their PIN number in a contactless sale. Supermarkets get it right (mostly). Why cant Square?  Its should be an easy software change to make. Other people at Square have agreed. I can not see value so cant see any relevance of people jumping on here to someone say its on me, what possible value does that have to my problem?

I shouldnt have to do this but this one is for all the peope offering simple solutions to other peoples problems. I run a small, very friendly and interactive store. I am not sitting at a till like a supermarket checkout girl. I am demo cooking BBQ, I am stocking, pricing, I am chatting to several customers at once. Often traders pull over, chuck 15kg of charocal in their van and zip off during the day in under a minute. For small contaclesss purchases under £100 in built secuirty checks force customer to input their PIN number every now and again. I and my customers would like an audio confirmation of this and when payments are declined. Thats my request and my business.