Added Feature for No Show Protection

[Stacelyn24]

So we charge our clients two different ways when it comes to late cancellations and no shows.

1.  They cancel late it's 50% of the service booked.......but......if they cancel 4 hours or less before their scheduled appointment it's 75% of the service booked.  The only way we can get this is if their card is on file and then we have to create and invoice...but it would be nice if we could automatically do so through the appointment dashboard (app)

2.  We charge 100% for no call/no shows (or if we have to cancel their appointment after it has already started).  The app will not allow us to charge two different percentages. 

These features would tremendously help others in the beauty industry who have different percentages for their cancellation policy 🙂

[gaby725]

I second this, I don’t use a percentage but use a flat fee rate. But I do charge less when they cancel before their appointment. I only have the no-show set price to where I can’t adjust the price, which I believe you were able to before. But now if they’re new clients and I don’t have their card on file I have to send an invoice and hope they pay. 

[Kassi_]

Hey @Stacelyn24 - 

Thank you so much for submitting this Feature Request! I've updated it to the "Open" status. This step in the Feature Request process will be a time in which other sellers can add their use cases to your idea to make it stronger and demonstrate further how much it is needed. Later on, we'll re-visit the most popular feature requests in the "Open for Votes" status and bring them to product teams.

To other sellers that see this feature, please “like” the post and reply with a use case that your business would have. This will help to signal that this feature request is even more important to address.