rewards account is not recognized if phone number is formatted differently

[chrisbutler]

the phone number formatting is apparently all done client-side, and form auto-fills are bypassing that formatting fix... meaning the user isn't getting credit for the transaction

[EJ_]

Hi @chrisbutler

That sounds a bit strange. 

Since this involves specific customer phone numbers, we might not be able to get into details within the Seller Community since it's a public forum. We'll need to see some examples to get to the bottom of this.

Have you reached out to our Support Team yet? They should be able to take a closer look and figure out how to get this fixed for you.