refunds

[pmooseburger]

HI, 

I have Square on my Wix.com e commerce site. How do I issue a refund? It will not issue it through the website as I am not using their payment platform. 

[isabelle]

Hey @pmooseburger!

If you processed the payment with Square as your payment processor on your Wix website, then you can issue the refund from your Online Dashboard:

1. Visit Transactions in your online Square Dashboard.
2. Select the payment you’d like to refund > Issue Refund.
3. Check the box next to Items to refund the entire sale, select the specific items you’d like to refund, or tap Refund Amount to refund a specific dollar amount.
4. Select a reason for the refund. Reasons for a refund can be selected at the item level and for the entire sale.
5. Click Issue Refund.

Refunds processed through square on a mobile device must be requested and completed within 120 days of the original transaction. Payments refunded via your online Square Dashboard can be refunded within one year of the original transaction date. Note: Payments accepted before October 2018 must be refunded within 120 days.

Once this window has passed, you must issue refunds outside of Square.

Let me know if you have any questions about this! 💡

[pmooseburger]

Hi, 

Thank you. I got to the customers transaction just like you instructed. However the entire transaction is the only thing that shows. The total amount. I only need to refund some shipping. My website overcharged on the shipping. I need to give a partial refund. 

Thank you

Tricia 

[isabelle]

Hmmm @pmooseburger.

Do you have this option?

Let me know! 👀

[JewelD]

Once the refund is processed, will Square send a notification that the funds have gone back onto the customer's account?

[ashc]

Hi @JewelD,

You will get an email confirming you've refunded the payment yes.

I'd recommend checking out our Support Center for questions like these as it should be able to answer them!