purchased wrong hardware

[stepnuphawaii]

Aloha!  I purchased the wrong hardware for my retail store.  I am on a payment plan and I need to switch out my register to the white retail version.  The one I have doesn't allow me to do returns and it doesn't print the name on the receipt.  I thought that by buying the bigger better version I was gonna get everything I need.  I may have purchased the one restaurants use but I need the one for retail instead. How do I get the one I need without interrupting sales at my store?  I can't return the one I have until I have the new on in hand.  Help!

[Kassi_]

Hi @stepnuphawaii - 

Normally, you're able to do a return on any Square device.

If you would like to make a Hardware through our Square Shop up to 30 days after purchasing for your refund. If you would like to purchase the Square Stand before processing the return- you can do so! That would be the best option, so your sales are not interrupted.