new employee sign-in issue- Pin not working

[CarissaH]

I set up a new Employee yesterday and was given a PIN for them to clock in and the pin didn't work......I re-submitted for another number and re-booted my ipad, but her number is still not working?  Is anyone else having trouble?  I've set up several other employees and didn't have any issues.

Thanks

Carissa

[Tom]

Hey @CarissaH, apologies for the delay. Were you able to get this sorted out? You might want to try out these additional troubleshooting tips as well.

If you're still having any trouble with the PIN, please contact our Support Team directly and let us know which employee this is happening to. In addition, any screenshots and exact error messages you might be receiving will help us investigate. We'll be sure to get to the bottom of it ASAP.

[Ern]

new user on pin numbers don't have employees  why is it asking for a pin number