invalid email when invoicing

[rblunk]

I'm a seller but I have another seller that is trying to invoice me and it's telling them invalid email. It's the same email I have my own account under and get emails from Square/Point of Service.

I even tried sending myself an invoice and it states invalid email. Any advice?

[Chad]

Hello @rblunk! This sounds super weird. Are there any spaces before or after your email on the Invoice? 

I'll keep an eye out for your reply! 

[rblunk]

No spaces. They tried multiple times and so have I to send one to myself.

[rblunk]

I also got an email from the forums notifying of your reply.

[Chad]

That's really weird @rblunk. 

We can't really do any troubleshooting on the community since this issue will require access to your account. I recommend reaching out to our Customer Success Team so they can do some testing and possibly send this issues to the Engineering Team. 

If you need your customer code I would check out Customer Code & Phone Number - Where is it?