i just purchased the Square stand POS kit and the ipad was not in any of the boxes

[Tsalinas]

when you purchase the POS kit including ipad, does the ipad ship separately? it was not in any of my boxes???

[VanKalkerFarms]

I do not know as I have never purchased an iPad from Square like that.  @Tom?

[Tsalinas]

Thank you

[Tom]

Hello! Sorry to hear about the trouble with this, @Tsalinas, and thanks for looping me in, @VanKalkerFarms.

Yes, when you order a kit, you should receive all items in a single shipment. To be sure I'm on the same page—do you recall if you selected the option to include the iPad at checkout?

If that doesn't clear things up, I would suggest getting in touch with an account specialist on our Customer Success Team and providing your Order ID (you can find this in the order confirmation email). They'll be able to investigate this further and make sure everything is sorted out ASAP.

[Tsalinas]

Thank you so much. Problem has been solved. I’m a little embarrassed, I ordered the kit thinking it included the iPad as the way it was worded. I sent all the equipment back today for the smaller package. Thank you for your input

[Tom]

Glad it got worked out—don't hesitate to reach out here if anything ever comes up! We want to make sure you have everything you need to run your business. 💯