disable feedback

[16moineaux]

I would like to disable the feedback function, because our clients are regularly hitting reply to our marketing emails. This creates a significant amount of confusion, as an accounting firm, because they are attempting to share critical information through this avenue, instead of the appropriate channels - ie, I need to prevent clients from requesting an IRS payment or extension through Square, when they should be contacting us directly via Gmail house accounts or phone. However, my concern is that if disabled, and they continue to attempt to reply to the marketing emails, will they get a notification that the message was not received? It would be worse, for us, for them to believe they sent the message while we have no record of it on our end. 

[AshleyK]

Hey @16moineaux thanks for reaching out and welcome to the Seller Community! You have a few options here. If you do not want to disable the feedback feature so your customers can respond to you, you can change which email the feedback goes to so it can land in your Gmail House. You can do this under Customers > Settings > Feedback > Feedback Recipients.

If you disable feedback for digital receipts then it will also turn off the feature for marketing. The issue with this would be your fear, that the customers will respond to it, but the information just won't go anywhere.

Based off what you are saying, I believe the first option will best suit your needs, but please let me know if you have any other thoughts or questions!