credit card error

[kaitilee16]

I sent an invoice to a customer, he tried to pay and it gave him an error saying his card was invalid, but it's not. Is there a way to fix it so he can pay his invoice?

[Joe]

Hi there, @kaitilee16 👋 Thanks for taking the time to reach out to us here on the Seller Community! Happy to have you in the fold.

So sorry for the trouble, here! One quick clarifying question - is you customer getting a red error outline within the card number field on the Invoice? - or are they getting an actual decline notification when submitting payment? 

If they are experiencing the latter, there are many factors that can contribute to a card being declined. Here is a helpful resource to help navigate the determining factors.

I will keep an eye out for your response!