Woocomerce not capturing payment

[michelarteta78]

Hi, I have WooSquare Pro and WooCommerce. I placed a transaction and it's not capturing the payment. I would like to know if you are having the same issue as the logs are only indicating 

01-04-2019 @ 21:35:11 - ====Start Log January 4, 2019 9:35pm====
Get Transaction
====End Log January 4, 2019 9:35pm (0.02)====

[Helen]

Hi @michelarteta78, I'm sorry that you've experienced this issue. I recommend reaching out to WooCommerce Support. Their team will be able to investigate this on the backend and help resolve this!