Why is my square credit card getting declined when there is plenty of money on it?

[Croot1492]

When placing orders with my vendors my square credit card is being rejected and there is plenty of money available on the card .

[Chad]

Hello @Croot1492

I'm sorry to hear about the trouble. I recommend calling our Customer Success Team. They'll be able to look into this. I can't troubleshoot these declines from the Seller Community since I don't have access to your account. 

[Steves8]

Yep. Mine too. Looks like their EMV offline tender isn't working. It's nearly authorizing it but then requests a return at the last minute. 

I bet you could get it to approve a gas station swiped payment 

Hopefully they fix this soon

[Helen]

Hey @Steves8, I see you've already started a case with the CS team about this. If you continue to experience declines please email our call the team again so they can investigate. 

[fscott5]

I'm also experiencing random declines for purchases and at ATM machine. Today, it happened twice.  Last week once. 

[kellyj]

@fscott5

Sorry for the frustration around your card.

ATM withdraws do have a limit of $250.00 per transaction. Depending on how much you are attempting to withdraw, this could have been an issue. Additionally, we did have a small outage that may have affected your card last week. 

If you continue to see this issue, I would encourage you to reach out directly to our Customer Success team so they can look further into this.