Why is my printer printing an all black receipt?

[cwheeler]

printer/hardware troubleshooting

[EJ_]

Hello. 

That sounds like a very strange occurrence. How long has this been happening? My first instinct tells me there might be something wrong with the printer itself. 

What type of printer were you using?

[arefftx]

My printer is also printing solid black.......did you find a solution?

[Tom]

Sorry to hear this is happening with you too, @arefftx. What's the make and model of the printer you're set up with?

These printer troubleshooting tips may help. Please feel free to reply here or get in touch with our Support Team for a closer look!

[cstocker]

I'm having this same problem. TSP100 printer. 

[Valentina]

Hi again, @cstocker 👋 First, we recommend trying these troubleshooting steps.

If that doesn't get you where you need to be, our team can take a look at your account with you to help a shine light here.

Please reach out by phone (or email) when you have a moment by logging into your Square account and heading here.

[Bittersweet]

Did you find out what was wrong.  Happening to my printer but it’s 7 years old. 

[PPP]

Our printer is printing regular receipts all black, but prints gift receipts normally. Any help would be appreciated.

[Arie]

Sorry to hear about the trouble with your printer, @PPP - how frustrating! Have you had a chance to go through these printer troubleshooting steps yet? 

[RobynR]

Hey @Bittersweet,

Welcome to the Community.

Have you checked out this best answer?

Let me know if this works.

[eatmanaao]

We also have this issue. Looks like it's the Square app was crashing. If you're using iPad, force close square app and reopen the app again fixed the issue. This is happening quite often though.

[UnionRiverBook]

Thanks!  I had this problem too and closing Square and restarting fixed it.