Why didn't my customer see the option to get an email receipt?

Can I still access the sale to issue a rcpt to the customer? This is the first time that the option wasn't made

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Square

It sounds like your Register may have sent an automatic receipt. Automatic receipts are sent if a customer has previously entered their email to receive receipts from a merchant using Square, they're automatically subscribed to receive receipts at this email for all subsequent purchases from all Square merchants. Because this happens automatically, you wont be prompted to send a receipt. 

 

And yes! You can always resend a receipt to your customer. To resend a receipt from your Dashboard:

# Sign in and click Sales > Transactions
# Use the date selector tool to locate a payment.
# Click on the payment> Send Receipt.

To resend a receipt from the app:

# Tap the three horizontal lines in the navigation bar> Activity.
# Locate and tap the payment> Issue Receipt.

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Is it possible to turn off the automatic receipts option?  It seems that once you enter an email you don't receive any options on future transactions.  How do I remove the automatic option?

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Square

@kgarland80 Our Support Team can disable automatic receipts on your account, check out this thread for instructions on getting in contact with us. 

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We would like to turn off all auto-receipts as well, but when I followed the thread to do so, I got an error.  Would you be able to help our shop turn this option off, so that the receipt screen always comes up?

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Alumni

Hello @SecondChance. I've just escalated your request to a member of our CS team. They'll email you to confirm when the automatic receipts option has been turned off on your Square account. Thanks for your patience! 

️ Helen
Seller Community Manager

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