Can I still access the sale to issue a rcpt to the customer? This is the first time that the option wasn't made
It sounds like your Register may have sent an automatic receipt. Automatic receipts are sent if a customer has previously entered their email to receive receipts from a merchant using Square, they're automatically subscribed to receive receipts at this email for all subsequent purchases from all Square merchants. Because this happens automatically, you wont be prompted to send a receipt.
And yes! You can always resend a receipt to your customer. To resend a receipt from your Dashboard:
# Sign in and click Sales > Transactions
# Use the date selector tool to locate a payment.
# Click on the payment> Send Receipt.
To resend a receipt from the app:
# Tap the three horizontal lines in the navigation bar> Activity.
# Locate and tap the payment> Issue Receipt.
Is it possible to turn off the automatic receipts option? It seems that once you enter an email you don't receive any options on future transactions. How do I remove the automatic option?
@kgarland80 Our Support Team can disable automatic receipts on your account, check out this thread for instructions on getting in contact with us.
We would like to turn off all auto-receipts as well, but when I followed the thread to do so, I got an error. Would you be able to help our shop turn this option off, so that the receipt screen always comes up?
Hello @SecondChance. I've just escalated your request to a member of our CS team. They'll email you to confirm when the automatic receipts option has been turned off on your Square account. Thanks for your patience!
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