Why can't I run a card on file?

[SikesProPW]

I have a customers card on file in the invoices app. I added a payment in the form of a check. Then I went to run the card for remaining balance, but the option is not there. Any help would be appreciated!

[JustinC]

@SikesProPW

Card on file payments are not supported for partially paid invoices using the Invoices App. To collect the remaining balance, you'll need to: 

• Send them the link to pay in-app by opening the invoice > Add payment > Share Payment Link. 

or

• Manually enter the card number in Dashboard (open invoice > click Add Payment > enter card info > Charge)

[SikesProPW]

Justin that option wasn't there once I accepted the check payment. There also wasn't an option to reverse the check payment. I tried that thinking I may be able to run the card first and then accept the check.

[Joe]

Hi there, @SikesProPW! If you've marked that portion of the Invoice as paid by way of a check, the option to manually enter a card number will not appear - being that the Invoice is paid. The only way to correct this would be to issue a refund on the Invoice and re-take payment by selecting Manual Card entry when prompted to complete the Invoice.

Let me know if that helps!