Solved: Why are sales not showing up in my activity? - Page 3

VeteranHope · ‎05-21-2016

I had an event last night with multiple charges made yet only one is showing in my register. I need to be able to account for tickets and auction items sold, where are they, what happened to them? Each sale appeared to be successful and brought us back to the new sale screen, so where are the sales???

Spenser · ‎05-23-2016

Sorry to hear about the trouble seeing your activity! Your sales should appear in the Transaction section of the Square app right after you take them.

You can search for a transaction from the app and you can also confirm successful transactions from your online Sales Summary.

I can't look into account specific issues here in the Community, as it's a public forum, so if you still need a hand locating your transactions, please contact our Support team.

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Ria · ‎12-08-2021

Hi @philiplipton - Welcome to The Seller Community, it's always nice to see a new face 😊

Due to the public nature of The Seller Community we are unable to access specific account details through The Community. For assistance with your account, Feel free to send send a message using this contact form. Our support team will be happy to assist in resolving the matter on your account.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨

Ria
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.

OnLineSeller · ‎06-28-2022

I had problem with not all sales showing up in report. I just noticed that my report was looking at "this device only"... when I switched to "all devices" report was accurate. Maybe this will be helpful info to someone.