What to do when invoices go unpaid?

[Priori2ude]

Just wondering what one should do when your customer doesn't pay their invoice? Does Square send them to collections or is that up to us as business owners? Are there any consequences to the customer on Square's end? 

[EJ_]

Hi @Priori2ude

While Square helps your business accept credit card payments, and acts as your Point of Sale, there's nothing we can do in regards getting your customer to complete the payments themselves. 

You're able to resend invoices to the customers that have outstanding payments, so try resend and reaching out to the customer directly to resolve this.