What happens when someone replies to an invoice?

[mcjonas]

I sent an invoice to a customer and she replied to the email address, I assume it's: invoicing@messaging.squareup.com, I didn't get her reply. How do I change this? Or at least get the reply to forward to me. Maybe it's best practices to just say in the notes: "Do not reply, this is an unmonitored inbox. Please email me at [email protected]"?? 

[Chad]

 @sunshinebaking that's super weird. 

In the top left corner of the email there should be a little arrow below the sender. When you select it will show the reply-to address, does it say [email protected] as well?  

This is something that our Engineering Team might have to look into. I recommend giving our Customer Success Team a call when you have the chance. 

[sunshinebaking]

The little arrow does display the [email protected].

I will call them to see if they can get this straightened out. Thanks. 

[Chad]

@sunshinebaking sorry we couldn't solve it here. 😞

[lmsysphoto]

I am also wondering this - Did it ever get fixed @sunshinebaking ?? 

[Clucas]

I finally did get an answer to this today from the support team.  I had a email associated with my account but not one associated with the location I was sending out the invoices/estimates from.  Here is how you change that in your account:

Dashboard>Account and Settings>Business>Locations>Select Location>Update the email> Save

Hope this helps someone else.  It sure was a frustration for me.

[Joe]

You are great for adding this, @Clucas. Thanks for helping out your fellow Sellers!