Unable to Receive Appointments Staff Notifications

[snappal]

The title of this thread has been edited by a Square Moderator from the original: "Staff Notification is Broken"

Using Square App and web link to book service appointment. I am the owner and staff. I do not get email or text when an appointment is booked or a reminder of an appointment in 24 hrs or 2 hr. I have setup the staff notification properly with both email and phone. I checked the spam folder several times but nothing in spam.  

[_Violet]

Hi @snappal- Thanks for reaching out to us here on the Square Seller Community.

Sorry to hear you're having some trouble with your Appointments notifications. Since you have already double-checked your settings, let's get you in touch with our Square Appointments Support Team to take a closer look with you.

They will be able to pull up your account, take a look at your settings, and also report this issue to our engineers if necessary.

If you'd like to speak with our Support Team by phone, you can give us a call at 855-700-6000 between 6am-6pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here.