Trying to use Online Store & POS

[droidbaker]

After a very very long 16 months of doing curbside (online preorder curbside pick up) since the shutdown in March of 2020 I have reopened the inside of my store now to walk-in customers.  I am a bakery with preorder items and also offer a variety of items from my freezer from other vendors and for those items I need to track inventory. I know that square it not friendly to bakery formats to begin with. My question is with items that are being tracked with inventory the online store will only allow for it to order until the inv is 0.  But although my POS pulls from the same inventory it will allow me to sell into a negative amount. Why does the POS not stop at 0 like the online store? This has created a big problem as if an online order comes through that I have not seen & then sell said item not showing me that theres no quantity left in the system I end up selling something that was already sold.  Why or how can you get the systems to talk to each other.

[Donnie-M]

@droidbaker unfortunately when you get very low on an item you can oversell the item if 2 transactions hit at the same time.  I recommend setting up the low quantity alert so you know when you get to say 5 or 2.  What you can do then is 0 the item in the POS which will show it sold out online.  I use this to sell the last 2 or 3 of a special in house only.

The POS allows you to oversell because I think it is designed with the idea that items are communicated in house.  Make sure you have updated your app and are using the new POS format (under settings you will see upgrade to the new POS format).

Hope this helps.

Donnie-M