Trouble swiping

[artist45]

I'm having trouble swiping my customers' credit cards. How, exactly do I do that? I punch in the amount owed, then swipe...nothing happens. So I punch in the amount owed, hit the charge button and then swipe...nothing happens. What am I doing wrong? As a result, I have to key in the data, which is time consuming and costs more.

[VanKalkerFarms]

What mobile device are you using? It has to be compatible with your reader. Are you using the free magstripe reader or the $29 chip card reader? There are a lot of possible issues. Check out these help pages:

https://squareup.com/help/us/en/article/5203-square-magstripe-reader-troubleshooting

https://squareup.com/help/us/en/article/5412-square-chip-card-reader-tips-and-troubleshooting

[NanRussell]

I have also had trouble swiping and been charged extra for keying in the number.  I was using the Square inserted into my Iphone.

Nan Russell