Square Reader not Reading Card

[Anonymous_Inves]

When at the charge screen Square reader does not read chip or strip? Is device not working or what am i doing wrong.

[Tom]

Hey @Anonymous_Inves, welcome to the seller community and sorry for the frustration with this. It sounds like you're set up with the Chip Card Reader, is that correct? If so, the troubleshooting tips in this article may help resolve: Square Chip Card Reader Tips and Troubleshooting.

If not, feel free to reply here or let our Support Team know—we'll be sure to get to the bottom of this either way.