Shop Now button leads to 404 error

[rhagdolls]

The 'Shop Now' button on my Online Store page leads to a 404 error.  How can I troubleshoot this?  Here is the link: https://rhagdolls.square.site/s/shop

[pessosices]

@rhagdolls it works for me if you take off the fiddly bits at the end of your link -  simply https://rhagdolls.square.site/

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Ah whoops, now I see what you mean, when you hit the Shop up top it does not work,

[rhagdolls]

I can get to the home page of the site just fine, but when I click on the 'Shop Now' button, I get a 404 error.

[rhagdolls]

Weebly Support fixed the issue; but thanks so much for looking into it!!

[Helgasdeli]

We have this same problem. shop.helgasdeli.com. The backend looks great - categories/items etc. But when you click Shop it gives a 404 error. Have emailed Weebly and Squareup support for over a week. No response.

Can anyone help? Thanks! 

[nika]

Hey @rhagdolls- Did Weebly Support have you do anything on your end to fix the issue? If so, would you mind sharing for @Helgasdeli and others who might be experiencing this as well?

[ArtThatSings]

I have this exact same problem and I cannot find any solution anywhere. I also cannot find any place where I can get email or phone support either! Can anybody help please?

[nika]

@ArtThatSings Can you try to unpublish and then re-publish your site and see if that helps? If you want to talk to someone from our Support team, you can reach out here.

[ArtThatSings]

Thank you Nika_S I will try that, and thank you for the reach out option!

[msp2]

kepp getting code 404 when login

[Joe]

Hi there, @msp2 👋 Thanks for reaching out to us here on the Seller Community! Happy to have you join us here. 

So sorry to hear about the error you are receiving when accessing your Online Store! We have fielded a few reports of this, and it looks like the Best Answer that has been most effective has been to un-publish and re-publish. 

If that doesn't work, we would recommend reaching out to our Support Team directly for further troubleshooting.

[mmbyers1]

My shop now button is not taking me to my store items

[nika]

Hey @mmbyers1- Take a look at the suggested fix for this issue. It should get you back on track but if for some reason it doesn't, please go ahead and reach out to our Support team.

[nolfam]

I just published my first square website, but the SHOP NOW button does not work. It jumps to featured items. Please help!!!

[ashc]

Hey @nolfam,

I moved your posts to one of the existing threads for this issue.

Throughout the thread there's some troubleshooting you can try. If no luck- there's a link to contact our direct CS team to help you further in there as well.

It seems like un-publishing and re-publishing seemed to work for most!

[NIRL]

Customers are reaching "404 Page Not Found" so I'm losing business. HELP!!!

[Valentina]

Have you tried to un-publish and re-publish your website yet, @NIRL?

If that doesn't work, we recommend reaching out to our team directly so they can dig in with you.