Service charge for Hardware square register

[JayceBaudry]

Hello, 

Why square doesn't make it possible to add a tile on their own square register for service charge. 

It work on on the IOS devices but not on the register.

[Anthem]

I didn't realize service charges could be added as a tile. I believe the register has a setting to include service charges for all orders but not sure about selectively adding by customer. 

[MayaP]

Hello @JayceBaudry, thank you for reaching out. I am happy to help. Can you provide me with some more details, what do you mean by tile? If you have any screenshots of what you are wanting that would be lovely. Thank you!

[JayceBaudry]

Good evening, 

Unfortunately the platform doesn't let me upload a picture. 

I'm referring to the grid tile for check out. 

I'm able on square stand equipped of iPads or on phone when editing the grid tile to have the options for service charges but for some reason I do not have this option when I try to do it on square register, why ? 

Thank you 

[MayaP · Accepted solution]

Thanks for providing a little more information. You do have the ability to create item grids on the Square Register under the Square for Retail version. You will have to make sure your Square Register is updated to 5.91, once you have updated you will see the new option for the item grid. Check out more information here. I hope this helps, please let me know if you have any more questions. 

To add or edit a tile:

Tap and hold any tile to enter setup mode.

Tap + on any empty tile to create a new tile. Choose Item, Category, DisplayGroup, or Action.

[JayceBaudry]

Good afternoon, 

It does give the option to edit the item grids, actions ... but not the service charges, why ?

It work on the square stand equipped with an iPad but not on the square register so I don't understand why it is not an options too.

[JayceBaudry]

ON SQUARE IPAD STAND

[JayceBaudry]

ON SQUARE REGISTER WHERE THE OPTION IS NOT HERE

[JayceBaudry]

Maybe that will be more clear:

When editing the grid items :

- Square stand equipped with an iPad I have the option for service charge 

- Square register I don't have the option for service charge

Thank you 

[Arie]

Sorry to hear about the trouble, @JayceBaudry! Are you using Square Appointments, or Square for Retail
on your Register by any chance? 

[JayceBaudry]

I’m using square retail

[MayaP]

This is a great call out, so right now service charges will work on the register if you are using the Standard Point of Sale, but availability for Square Retail Register will not roll out until 2023. We are sorry about all the confusion! I hope that provided a little bit of clarity. 

[JayceBaudry]

Do we have an exact date for 2023 ?

It's seems very odd that this options is available on square stand and not on register. 

[MayaP]

I do not have an exact date for you right now.  We are sorry about this inconvenience right now. Thank you so much for your patience!

[JayceBaudry]

Good afternoon, 

We are now in 2023 any date release ? 

It's thousand of dollars that we are missing since in NJ most place charge for credit card fee. 

Thank you 

[MayaP]

Hello @JayceBaudry, thanks for following up on this. I was not provided a specific date but I would anticipate it closer to summer. Please keep in mind release dates are always subject to change. We know this hasn't been easy so thank you for hanging in there! 🙏