Hello Seller Community — as we make our way through January, I'm stoked to have our Commerce Platform team join us again!
This time around, the focus of this Q&A is on all things related to service charges and our product team will address your questions/feedback on Thursday, January 27, at 11am PST / 2pm EST.
The Commerce Platform team manages the service charge product experience, which allows sellers to add a charge to an item or a cart before checkout. They want to know: What are your biggest use cases for service charges? Is auto-application of the charge important for you? What are the biggest gaps or pain points that you're currently encountering with service charges at your business? This discussion will help inform next steps on a wide variety of feature requests that we've received over the years.
A few examples of areas for improvement where we're looking to get feedback include:
- Bottle Deposits
- Shipping and Delivery Charges
- Card Surcharges
- Local Fees (e.g. bag fees or San Francisco Healthy SF)
- or other Temp Charges you incur.
With these in mind, please share your thoughts on what's most important for your business:
- How does the current feature set help your business, or what kind of workarounds do you have to enact to get the necessary result?
- What improvements in reporting, application and refunds flow would make your life better?
Click Reply below to share your experience or post a question ahead of time, and we’ll address as many posts as we can on Thursday, January 27th!👇
We are not able to offer tax advice nor are we are not able to address issues related to specific payments, deposits, or account status details in our public forums. If you need assistance on one of those topics, please contact our Customer Success team and they'll be able to take a deeper dive into your account.
