Rewards Email Notifications Not Working

[sagganis]

My Rewards customers who have earned rewards and promo codes aren't receiving email notifications.  Help!

[pessosices · Accepted solution]

Hey @sagganis

Are you talking about rewards from the Loyalty Program or coupons & birthday Rewards from the Email Marketing?

For Loyalty - notifications are only sent by Text Message and not by Email.

For the Marketing Campaigns - if they are not receiving the emails then either the wrong email is listed, or they might have Unsubscribed. If someone Unsubscribes they will no longer receive any emails from you/any Square Seller, including Emails with rewards/coupons.

Let me know you have any other questions,

Pesso