Reader Updating, always 0%

[chabunga]

Trying to use my new dual purpose reader.  It says it is updating the reader, but the percent never changes from zero.

[George · Accepted solution]

Sorry for the frustration here!

From what I understand, you're talking about our Square Chip Card Reader. Can you try these steps from our troubleshooting article? Some of the tips are as follows:

• Remove any case or cover from your device. Some cases prevent the reader from plugging in completely.
• Update to the latest version of the Square app.
• Make sure you’re using a supported device. 
• Unplug the reader and plug it back in while the Square app is open.
• Delete and reinstall the Square app. See Apple or Google support for instructions.
• Plug the reader into a power source, leave it for 1-5 minutes, and then plug it back into the device. 

If you continue to have issues, you'll need to submit a warranty claim.

[DCuser]

Worked for me. Thank you!

[renw]

I had to connect the reader into a power source to complete the update.

Went from 0% to 100% in about one minute, once I did.

Thanks Bernie.

"solution was to unpair the reader from the Square Android app (press the Forget It button within the app), unpair it from my phone, and then turn the reader off.  To do this hold the button for 20 seconds until the 4 lights blink red a few times.  Wait about 10 seconds then press the button and hold until the 4 lights blink green.  Then pair the reader with your phone (hold the button until the lights flash yellow), and then pair it with the Square app the same way."

[Summitkinetics]

That did it!!!!

Awesome!

Thanks!!!!!