Questions about the new Sales Report in the Square Point of Sale App

[SoulSurfer]

Hi,

I can no longer switch to desktop view on mobile, which means I can’t see sales “displayed by device.”  Your new Sales reports show only all devices?? Also seem to have lost the ability to see sales “on this device only,” that toggle switch is gone.  Also the 3 fader switch icon above does not show up on iOS Mobile.  A related issue, the dashboard app does not let me choose devices either.  Another issue, from Safari, How can I force the desktop version on mobile? The “View full site” from the sidebar is gone.  Is there a link you can send ? @katieand 

[Helen]

Hello @SoulSurfer, Helen here stepping for katieand. 

I moved your post from the Product Update thread so I could answer your questions and investigate the issues you're experiencing!

If you're on a mobile device you won't see the filter switch (I think that's what you mean by fadar switch but correct me if I'm wrong!) but from a mobile device you can filter the report by tapping on the date at the top of the screen. For example, to view sales from only that device. Tap the date at the top of the screen > scroll down > tap This Device Only.

You're right, the steps to navigate to the desktop version have changed!

1. From the Sales Report set the date range, then tap the three blue dots beside 'Sales Summary' >select Show Overview.
2. Scroll down to the section Top Items > tap the three blue dots tap View in Dashboard.

As for the Dashboard app issues you mentioned are you seeing the option to select multiple devices and it's not responding? 

I also see what you're saying about trying to view the full site from Safari, I'll take a closer look at this and report back as soon as I can! 

[Helen]

@SoulSurfer I'm back with a quick update. To view the full site version of your online Square Dashboard:

1. Go to squareup.com/login from Safari or another web browser from your phone.
2. Sign in and tap the three horizontal lines in the lower left (beside Home).
3. Tap the profile icon in the upper right > tap Request Desktop Site. You should be directed to the full site version of your online Square Dashboard.