Hi hi @OKW - sorry to see trouble has brought you to the Seller Community!
This does sound off, but it's difficult to pinpoint what may be happening without looking at your account with you.
The fastest way to resolve Square Online questions like this is always by reaching out to our team directly. If you haven't already, the best way to reach out is by phone, because our team can look at your account with you and help you make adjustments in real-time instead of going back and forth via email. If you haven't already, please reach out directly by logging into your Square account and heading here.
Valentina
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
