Printer Connected Cash Drawer Does Not Show Up

UMCVFD · ‎08-03-2022

We use a Volcora cash drawer connected to a Star TSP100 thermal printer, but we don't see a cash drawer listed. So we cannot see or select any "Start Drawer" function. The drawer does open when a sale is made, just no cash management options. Is this normal? We are using the Free option

TheRealChipA · ‎08-03-2022

@UMCVFD Your hardware setup is not the issue. I have a similar connected register and mine works fine. Most likely your account doesn’t have the Cash Management add-on enabled. To do this:

From your POS, go to More -> Settings
On the left hand side, there should be a Cash Management Add-on enabled. If not, click on the +, find it and enable it.
Then go back and find that new add-on in the list, select it, and set up cash management as you need it.

After that you should be good to go!

Let me know if you have any other issues or questions.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

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