Please explain why not all items in Gross Sales are included in Items Sales total.

[imaquila]

My Daily Square report shows all 4 sales for the day included in Gross Sales but below that (in Item Sales) only 3 of the items are listed.   Why???

I very much appreciate your help!

[DaoDeJing]

Just a guess, but perhaps the final sale occurred past your set cut-off time for the end of the business day? I believe the default is 5:00 pm local time unless you've changed it in your settings.

[imaquila]

Thank you VERY much for taking the time to reply.  The time was not the problem.   I just got off the phone with support (which was not available on the weekend).   To start off I was having problems with the tax that I entered was not being added on.   The customer was waiting and so as a work around I had used "Custom amount" so that I could charge the correct amount (with tax included).   THAT "Custom" charge does not come up as an item.  Now I know.  I told the Square rep that it would be a huge help to have an actual manual available online particularly since help is not available on the weekends.

Thanks again for being there and willing to try to help!

[EJ_]

Glad our Customer Success team was able to get you taken care of @imaquila and sorry for the confusion around this. 

We can do a better job of explaining this, as I can see how it would throw you off when looking at your sales reports. 

A good way to spot check your sales is to use the Transaction report for the day, which will reflect each specific sale in the event there are a few Custom Amount payments that slip by. 

Let us know if you have any other questions!