Payroll - One of my employee's accidentally opted out, how do I re-enable them?

[cfoltz]

We recently started using Square Payroll.  One of my employees went into the direct deposit setup, but either opted out, or didn't complete it.  I paid them the first time using a regular check, but now they would like to set up their direct deposit.  When they try to log in they receive an error that says "You have opted-out.  If you would like to control your own information in Square Payroll, please contact your employer."

I'm not sure where I can fix this within the employer dashboard.  When I try to go into their employee record, their email address has strike lines through it indicating it can't be changed (not that I need to change it), but I don't see any options to re-enable them.

[Sean]

@cfoltz - Sorry to hear about the trouble! Its sounds like you may have your employee's payment method set to manual check. The link for updating the deposit mechanism will only work if you have an employee's payment method is set to direct deposit. To fix this, you'll just need to change the employee’s payment method from the dashboard. Follow these steps:

1. Visit Employees in the Payroll section of your Square Dashboard.
2. Select the employee whose payment method you wish to change.
3. Click the Payment Method drop-down menu and select the preferred pay option.
4. If you select Direct Deposit, enter a valid e-mail address for your employee. Your employee will receive an email with a link to set up direct deposit and complete their personal details.
5. If you selected Manual Check, input your employee’s personal information, and federal (W-4) and state tax allowance information.
6. Click Save.

Hope this helps! 

PS) If my answer solved your problem, would you mind marking it as "Best Answer"? That'll help the rest of the community find what they're looking for. If not, just write back, and I'll continue to help. Thanks!

[cfoltz]

It doesn’t work as you’re describing. When I try and change the payment method, the email address is already in the email address field, but that field is grayed out (which is different that other employees that I’ve tried this on). Switching it to Direct Deposit will then not let me save because it says that I need to fill out the bank account information, which I’m expecting that I should be able to let my employee fill out.

[Spenser]

Sorry to hear that didn't solve it @cfoltz; we'll need to take a closer look at your account. We can't look into account specific issues here in Community as it's public, but contact our support team directly and a payroll specialist can take it from here.