Payment sent to wrong bank - help!

[savanarose]

I'm new to Square and my first payment from a client $1997! went to the wrong bank because I inadvertently forgot to change my bank. The bank it was sent to is a closed account. What do I do now and how long will it take? I'm freaking out. Help!

[Goldneye · Accepted solution]

HI, you can try to contact Customer Support with this link.  Monday to Friday.

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

You must be logged into your account and is best on a laptop or desktop.  Phone app sometimes displays unavailable at times.

[savanarose]

Thank you! I could not find customer service number or chat anywhere. They sure do bury that option. I'm on hold now. 🙂