Payment Still Showing As Outstanding, Client Says They Paid

[Orgo467]

A client of mine said that they sent payment over a couple of days ago (they paid with credit card), however I just checked my dashboard and it says that the balance is still outstanding. In my experience, all payments made with credit card have gone through right away. Is there a reason why the payment is taking so long to show up, or did they just not submit it properly?

[RHatch]

Sounds like customer error. If they did submit it would say paid and there would be a transaction posted and you would see it in you deposit report.