Hello,
We recently opened a new mobile unit restaurant and have one POS with the Square Stand Kit with an Ipad Air. The ordering and checkout setup we have is as followed:
1. Customers make their order at the 1st mobile unit window with restaurant Employee 1
2. Customers waits in line to pay for order with Employee 2 (POS located here on 2nd window)
I am having problems with the communication of the orders with Employee 1 and Employee 2 (verbal communication) as far as what customers have ordered in order for Employee 2 know what to charge to the customer.
The ideal setup would be if we have a kitchen printer and POS where Employee 1 would enter the customer order; the customer moves forward to window 2 and Employee 2 can pull up the customer order and charge at the 2nd window. See process below for clarification:
1. Customer orders food plates with Employee 1
2. Employee 1 enters order at POS 1 and/or prints receipt (without charging the customer)
3. Customer moves forward to 2nd Window
4. Employee 2 pulls up order from customer (whether seen from a pre-order receipt or shown on POS Ipad) and charges customer with the items they rodered at the 1st window
Please help and thank you in advance.
