Our order tickets to the kitchen are occasionally missing items when they print.

[Levons]

Two tickets printed today had a number of items were missing. They were different dishes each time. Has this happened to anyone else? We have been using square for 5 years and have never had this problem before.

[Valentina]

Oh no, @Levons!

Firstly, welcome to the Seller Community + sorry to hear that you're here because you've run into trouble.

If you're still running into this issue, we recommend checking to make sure that both your app and any mobile devices themselves are up-to-date. If everything looks good there, you'll want to reach out. If you haven't already, your best bet is to get in touch with us over the phone, so that a member of our team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.