Notes aren't printing on receipts

[MidCityPizza]

The notes section stopped printing on receipts and I can't seem to find an area in the tablet or printer settings where I can adjust those settings.

[AdamB]

Welcome to Seller Community and thanks for your post, @MidCityPizza. 

Where are you adding the notes for orders? Per this post about adding notes you can use the custom amount field to add information other than just amounts, so that might work for you if your current method isn't.

[BilingualSLP]

I am having this problem as well. I own a speech therapy practice with 4 therapists. We are each using the POS app on our phones to make charges to the clients we see.  Each of us in on a separate device with log-in passcode, but only I have access to the Virtual Dashboard.  On the Dashboard I can write a note such as "Addison 11/12/20 session [45 mins] " and it will show up on the receipt to Addison's parent.  But whenever we make charges from our POS apps and put in the note, it does not show up on the digital receipt.  What the clients see on the receipts just says "custom charge" and my company name.  Some clients contact us confused about which charges go for which session dates, since not all charges happen on the same day as the service.  Does anyone know a fix for this issue?

[BilingualSLP]

This reply was created from merging an existing thread: POS app - how to get notes to show for each transaction?

I own a speech therapy practice with 4 therapists. We are each using the POS app on our phones to make charges to the clients we see.  Each of us in on a separate device with log-in passcode, but only I have access to the Virtual Dashboard.  On the Dashboard I can write a note such as "Addison 11/12/20 session [45 mins] " and it will show up on the receipt to Addison's parent.  But whenever we make charges from our POS apps and put in the note, it does not show up on the digital receipt.  What the clients see on the receipts just says "custom charge" and my company name.  Some clients contact us confused about which charges go for which session dates, since not all charges happen on the same day as the service.  Does anyone know a fix for this issue?

[Valentina]

Hi there @BilingualSLP - it sounds like you're running an outdated version of the Square app. We heard of others experiencing this last week, but our engineers quickly released a fix for the issue. When you have a moment, please update your app and you should no longer experience this issue going forward.

[BilingualSLP]

Hi Valentina,

My Android phone says I have POS version 5.51.  I believe that is the latest version.  I selected to be a beta tester.  

Dawn

[Valentina]

In that case, I recommend reaching out to our Support team, @BilingualSLP.

If you are running the latest version of the Square Point of Sale app on your phone, and your device itself is updated, we'll want to take a closer look to ensure things are working as they should be. You can use the instructions I linked in my last post to ensure you don't have any app updates lingering. When you have a moment, please reach out directly by logging into your Square account and heading here.