Note to Merchant field

[ShawneePTA]

I cannot access the Notes that were typed in the notes to merchant field. 

[AshleyK]

Hey! Thanks for reaching out! I'm really sorry to hear the frustration regarding your notes. This definitely sounds glitchy, so let's make sure we have everything updated first. 

Here are some troubleshooting steps that should help resolve your issue with the Square app:

• Make sure that both your mobile device and Square app are up-to-date.
• Log out of the app and sign back in. If you’re operating in Offline Mode and have pending offline payments, you won’t be able to sign out of the app. This is to prevent your pending payments from being lost.
• Turn your mobile device off and then back on.
• Force quit the app on your device.
• Be sure to enable the permissions requested when you open the Square app. This access allows the Square app to communicate with your device to complete payments.
• If you don’t have any pending offline payments, delete and reinstall the app. See Apple’s support site and Google’s support site for instructions on how to do so.

Remember, if your device is in Offline Mode, don’t delete and reinstall the Square Point of Sale app. Pending offline payments will be permanently lost and the funds will not be captured if the app is deleted.

Deleting and reinstalling the app will not impact your Square account or completed payments because your data is stored on our servers. If there aren’t any pending offline payments on your account, you can delete the app, reinstall it, and log back into your account with your email address and password.

Let me know if any of this works!