Need help with manual transactions

[Aquarius38]

I'm trying to take credit/debit card orders over the phone using the app and have some questions.

1. Do I need their 3 digit code on the back of their card? Or just their account number and exp date?

2. On the app, where do I go to make a manual transaction so I can enter their credit card info?

3. If a customer pays me $50.00, how much of the manual transaction fees will be taken out or how much will I have left over?

4. How do I send them their receipt? Do I just ask for their email address and email it to them?

[VanKalkerFarms · Accepted solution]

This article should help you out. https://squareup.com/help/us/en/article/5176

You’ll want to process the card while you have them on the phone not later. 

$1.90 would be the manual transaction cost in a $50 transaction. 

You need card number, zip, exp, cvv,

[Aquarius38]

Thank you so much!

[JoeFromSD]

What app do I need to manually process credit card payments, either on my phone or on my computer, this is after I sent the square invoice?

[Joe]

Hi there, @JoeFromSD 👋 Thanks for reaching out to us here on the Seller Community! Good to hear from you again!

I've merged your post into an existing thread of Sellers who also had specific questions regarding manually entered transactions. This Best Answer from Pesso should provide some helpful resources for getting started.

All manual transactions can be made from the Point of Sale App.

Let us know if you have any specific clarifying questions! Feel free to respond here.

[AFriendlyLocksm]

A customer just pulled back 50.00 on a card that was swiped and signature taken. I would be very careful on phone orders that seem a lot less secure.

[carlamerrill311]

how do I pair up a blue tooth square up to an Iphone.  I am having a problem pairing up so that I can use it.  I know that the battery is fully charged but my iphone (blue tooth on) just oscillates and never completes the connection.  I have asked for help from square up but get no help.  I have asked for an adapter that will fit directly into my phone but no response.  Do you have a phone number for contact?

[MayaP]

Hi @carlamerrill311,

Sorry you are having issues connecting your contactless reader to your phone. Is that correct?

And we have tried all these troubleshooting steps .

Yes you can certainly reach out to Direct Support at 1-855-700-6000 squ.re/contactsqsupport .

Let me know if I can further assist! 

[KGEServices]

What’s the fee for manually entering amex

[ashc]

Hi @KGEServices! Welcome to the Community.

I moved your post to an existing relevant thread in our Community.

All manually entered cards charge the same fee. Check out @VanKalkerFarms link above for full details. 

[JoeFromSD]

That link says the Square POS app is for iPhones and pads and I'm on android?

[JoeFromSD]

that POS ap Joe linked to is for iphone and ipads, which of these for android should I get?

https://play.google.com/store/search?q=square%20POS%20android&c=apps