Need help Importing

[Sanna]

I keep getting this error when trying to import inventory. How do I fix this?

parse.go:178: Fee with name Local Tax Rate doesn't exist.

[jpoldo1]

I am getting a very similar error:  "Fee with name FL sales tax doesn't exist."   I created a sales tax for most items.  I created a simple export file in csv format and I did not edit it.  When file was imported to another square account and confirmed, this error occurred and import failed.  I tried many different combinations of turning sales tax on and off, changing item locations,etc. without any help.  Do I need to purge items for account not importing correctly?  How do I purge items? 

[EJ_]

@jpoldo1 were you using the template .csv files that are available within the dashboard or was this a file that was created by you outside of your Square Dashboard?

[jpoldo1]

I was using a file created in Dashboard by using Export on one of our company's accounts, then Import on another company account.  Our company has 3 accounts.  

To test the software with a smaller/simplier file, a few minutes ago I created one item in an empty account.  Using Dashboard, the file was exported, then imported to another empty account using Dashbord.  Error is:  "Parse.go.182: Fee with name FL sales tax doesn't exist."   Even when I disable sales tax for item, error remains.  Got a workaround until this is fixed?

[EJ_]

CSV imports can be tricky to troubleshoot, as they're difficult to replicate without having your exact item file. 

I went to replicate this and I wasn't able to get the same error you were seeing. Can you provide a screenshot by any chance?

It might be a good idea to give our Support Team a call. This way they can get your item file and also walk through trying to import the file with you on the phone. 

[jpoldo1]

New troubleshooting information on export/import dashboard problem:  Sales tax was removed for entire account, then dashboard used for file export.  Using another account, fiel was imported using dashboard and error was:  "Unknown token TTGR3BE2..........................."    Am I doing something wrong or is there a workaround for this bug ? 

[Sanna]

I never could get the file to transfer. I used several different files that members of my company had. I ended up emailing suppoet and was connected to a man named Michael who after several attempts with the different files was about to get the information transferred. He was AMAZING! I highly recommend emailing so they can try and transfer the information from their end!