I-pad mini 3 and wireless chip reader are fully charged and updated with the most current systems and apps. We lose the internet and bluetooth connection when not used for (just) a few minutes. Then must go to settings to restart both the internet and bluetooth. Very frustrating when a customer is waiting to "pay" and must wait for the system to work again. We don't have this problem when just swiping without the chip reader connected.
Thank you.
Rich
@rmnorthrop - Sorry to hear about this trouble, this definitely sounds concerning. It seem like there might be something going on with the iPad itself. Have you already had a chance to check for any software updates (app and iPad software)? Have you had a chance to reach out to Apple Support yet? You may need to do a software restore.
Square Community