My customer paid requested deposit and I accidentl y recorded the remaining balance as paid cash how

[Sasjetset]

How can I delete a cash payment that I recorded on remaining balance that a customer just paid the deposit on and I accidentally put the balance as being paid on cash and it wasn't paid on cash I'm not sure if the credit card was paid for the balance or not how can I tell

[Tom · Accepted solution]

Hey @Sasjetset,

Welcome to the Seller Community!

Sorry to hear about the trouble with this payment. I went to check on this request and it looks like a handful of other sellers reached out about this in another thread: Accidentally accepted as Cash instead of Credit Card....now what? Have a look at the reply from VanKalkerFarms and let us know if any questions remain.

If you'd like an account specialist to take a closer look, please get in touch with our Customer Success Team. They'll be able to take a deeper dive into the payment status and provide an update for you.