Missing Order Notifications

[Shellette]

I am worried about missing an order, since I don't receive an email when I get an order.  I change my address months ago, and I still haven't been getting email notifications for months.  The only way I know an order came in is from my bank.  I have spent hours searching for places to update my email address and there are many places it requires it update, but yet nothing updates. 

I have searched help in community and wow, the answers are very vague except to call for support.  Changing an email shouldn't be so complicated.  

Otherwise I am excited for sales online to increase due to high gas prices. 

The title of this thread has been edited from the original by a Community Moderator to help with searching threads. 

[JUYBoutique20]

Sorry to hear you're having trouble with getting your email changed.  Until someone from support can get that changed for you, I might have a solution for you.  I actually went to the square app that I have downloaded on my phone and turned on the notifications for when I receive an order.  Since doing that every online order I receive I get alert pop-ups on my phone.  Hope this helps.

[Kassi_]

Hey there, @Shellette - 

Welcome back to the Community. I moved your original post to another board that would fit with your question. 

I can completely understand your concern about missing those order emails. It sounds like you've checked all of the areas on your account I would normally recommend. 

Instead, I am going to suggest reaching out to our CS Team directly. They will be able to take a deeper look into your account to receive those notifications again. 

You can reach out to the by phone: 1-855-700-6000, Monday to Friday from 8am to 8pm CST.